The call center gained full visibility into call performance, enabling data-driven audits and continuous improvements. This led to more consistent service quality, improved agent effectiveness, and better overall customer experience.

After one month, the chatbot reduced human handovers from 45% to 35%, while increasing positive customer interactions from 47% to 65%. This improved resolution rates and overall service efficiency, enhancing customer satisfaction and reducing the workload on human agents.

The HR assistant improved employee self-service by enabling natural language queries across multiple channels like WhatsApp, Teams, and Web. It provided quick answers on vacation days, payday, and more, enhancing efficiency, reducing HR team workload, and improving employee satisfaction.

The dynamic AI-powered chatbot enhanced customer responses by personalizing content based on targeted questions. It offered the appropriate insurance product, improving customer experience, reducing frustration, and increasing support team efficiency while strengthening brand communication.